Last Updated: December 2025

1. Introduction Tender Aid (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA).

2. What Information We Collect We collect information to provide our tender management services, including:

• Company Details: Company name, registration number, VAT number.
• Compliance Documents: B-BBEE certificates, Tax Clearance certificates, CSD reports, and other tender-related documentation uploaded to your Vault.
• Contact Information: Name, email address, phone number of authorized users.
• Usage Data: Information on how you interact with our platform (e.g., login times, features used).

3. How We Use Your Information We use your data solely for the following purposes:

• To analyze tender documents and provide compliance checklists.
• To alert you of document expiries (e.g., B-BBEE renewal).
• To suggest relevant funding or tender opportunities.
• To improve our AI algorithms (data is anonymized for this purpose).

4. Data Security We employ industry-standard encryption and security measures to protect your documents. Your compliance vault is private and accessible only to your authorized team members.

5. Sharing of Information We do not sell your data. We only share information with third-party service providers (e.g., cloud hosting, payment gateways) necessary to operate our service, all of whom are bound by confidentiality agreements.

6. Your Rights Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.

7. Contact Officer For any privacy-related questions, please contact our Information Officer at: Support@tenderaid.co.za